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FAQs

What quality requirements does your company meet?

We have over 20 certifications, such as ISO-9001/13485/14001/18001, European CE, North American FDA, Russian Federation Registration and Brazilian Health Regulatory Authority.

We also comply with 93/42/EEC and IEC60601 safety standards.

We also have registered trademarks, and we are constantly developing and implementing new standards for product quality and service efficiency.

What payment options do you offer?

We are flexible in terms of payment. We can do LC, TT, DP, even credit, after auditing the customer.

What is your delivery time?

Our standard delivery time is 28 days.

Do you offer OEM service?

Yes, we have a qualified R&D team to carry out customized projects. You just need to provide us with your own specifications.

How long is the validity of quotation?

Generally, our price is valid within one month from the date of quotation. The price will be adjusted appropriately according to the price fluctuation of raw material and changes in market. You can inquiry us per month if you need or we can send you our price list regularly, but you should provide us your detailed company information in record in advance.

May I request special order of medical supplies and/or equipment?

We are happy to arrange special orders for our customers. Our experts can discuss your unique requirements, review our inventory, and order the specialty item that you need if it is not kept in stock at our store.

What if I can’t use the medical equipment I ordered?

For your convenience, our Youtube channel has posted videos about using medical devices. You can also contact our sales staff for audio instructions.

Where are you located?

Our office is located in Zhangjiagang, Jiangsu province, China, 150km away from Shanghai. Visit us during normal business hours so that our experts can assist you as needed.